Incorrect income used in our calculation

We obtain information about monthly incomes from the Norwegian Tax Administration’s records. If the monthly incomes are wrong, you must contact the people who reported the incomes. Once the information has been corrected, your housing allowance will automatically be recalculated if it is affected by the change. Then you don’t need to file a complaint.

You can check the income reported by employers, NAV and other sources by logging into My income and employment (skatteetaten.no).

Special rules for AAP and unemployment benefit

Work assessment allowance (AAP), unemployment benefit and some other benefits are paid out three times in some months. What matters is when you received the income, not when you earned it. You may therefore receive less or no housing allowance in months with 3 payments. If you complain because of this, your complaint will be rejected.

You can complain if the wrong information has been reported to the Norwegian Tax Administration and it is impossible to correct that information because of for instance bankruptcy, closure or other exceptional circumstances.

This is what you must do:

• Complete the complaint form below.
• Enclose the relevant documentation
• copies of your bank statements and payslips for all of the months that are wrong
• Send the complaint in the post to: Husbanken, Postboks 1404, 8002 Bodø

Complaint form:

Complain about monthly income – norwegian (PDF)

Income from self-employment refers to gross taxable income from self-employment in Norway and other countries. Learn more about income from self-employment at skatteetaten.no.

You can complain if we have used the wrong gross income from self-employment for the current year.

This is what you must do:

• Complete the form below
• You don’t need to document the information
• Send the complaint in the post to: Husbanken, Postboks 1404, 8002 Bodø

Complaint form:

Reportable income and wealth – norwegian (PDF)

Foreign income refers to gross income from wages/salary, pensions and benefits. All figures must be stated in Norwegian kroner.

You can find exchange rates here (norges-bank.no).

Learn more about foreign income(skatteetaten.no).

You can complain if we have used the wrong gross foreign income for the current year.

This is what you must do:

• Complete the form below
• You don’t need to document the information
• Send the complaint in the post to: Husbanken, Postboks 1404, 8002 Bodø

Complaint form

Reportable income and wealth – norwegian (PDF)

Income from capital can include interest on bank deposits, dividends from shares and investment funds, capital gains on the sale of property, profit on renting out property and other kinds of income, both in Norway and overseas. Learn more about income from capital at skatteetaten.no.

You can complain if we have used the wrong income from capital for the current year.

This is what you must do:

• Complete the form below
• You don’t need to document the information
• Send the complaint in the post to: Husbanken, Postboks 1404, 8002 Bodø

Appeal form:

Reportable income and wealth – norwegian (PDF)

We base our decision on all income that is paid to you in the relevant month. What matters is when you received the income, not when you earned it.

You can complain if you have received a payment in arrears, and all or part of the payment went to NAV or your municipality.

This is what you must do:

• Complete the form below
• Enclose the relevant documentation. The documentation must show how much was paid to your municipality/NAV, and how much you received.
• Send the complaint in the post to your local municipality’s postal address. You can find the address on the decision letter you received.

Complaint form – payments in arrears:

Complain against decision - norwegian (PDF)